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Incident Report: Alaska Air

Category:communicationDate of Incident:2002.01.25
Company:Alaska AirItem or Service:email


Alaska Airlines is a prominent air carrier operating primarily in the Pacific Northwest.


I sent an email asking a question via their web site. For brevity, we'll say the message I sent was "Hello, world." The response I received was:

Thank you for contacting Finance at
We received the following message on 1/25/2002 at 3:37:04 PM (Pacific time):
	Name: michael sorens
	Message: Hello, world.

Scenario problems:

Yes, they received my email; so? How about responding to it!?? By adding one little comment such as: "This is to acknowledge that we have received your mail; someone will respond to you shortly," their note would have been so much more communicative.

In a Nutshell:


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